About Unlock to reveal name

  • Gender Female
  • Nationality South African Citizen
  • Ethnicity Black
  • Disability No
  • Viewed 12

Education

  • 2021 - 2021
    Blue Hills College

    Matric

    Senior Certificate

  • 2006 - 2006
    Quest Computer Skills Center

    Call Centre Certificate

    Call Center Skills Telephone Skills Windows Email & Internet MS Word MS Excel Typng

Experience

  • 2019 - Present
    Discovery Insure

    Service Consultant

    Dispatching assistance for roadside and household assistance for members. Validating member for the cover to ensure they qualify for assistance. Making follow up to client to ensure that service was rendered accordingly.

  • 2018 - Present
    Discovery Vitality

    Service Consultant

    Provide support, assistance and deal with queries. Build and maintain a relationship with clients. Ensure that calls are answered timorously. Provide high level of personalized customer service by Allocating points to member.

  • 2017 - 2017
    Digicall Solutions

    Case Manager

    Dispatching assistance for roadside and household assistance for members. Validating member for the cover to ensure they qualify for assistance. Making follow up to client to ensure that service was rendered accordingly

  • 2017 - 2018
    Elevator Agency

    Administrative Assistant

    Creating CE’S, PO’S and assisting finance with outstanding invoices. Answering calls and transferring to relevant departments. Handling the reception area.

  • 2021 - 2021
    Nedbank

    Administrator

    Vetting of documents. Capturing of client information onto the system. Processing and releasing of cases. Verifying of captured information. Distribution of business banking tokens to relevant parties

  • 2011 - 2015
    Discovery Health

    Data Capturer

    Transferring information from the documents received onto the Discovery in-house system. Maintaining a consistently high speed and accuracy with capturing. Understanding doctor’s terminologies

  • 2009 - 2011
    Vodacom SA

    Call Agent

    Provide support, assistance and deal with queries. Build and maintain a relationship with clients. Provide high level of personalized customer service by doing sim swaps, locking and unlocking of lines, recharge issues, network related issues.

Languages

English
Proficient
South Sotho
Proficient
Zulu
Proficient
Tswana
Proficient

Skills

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