Job Description

Switchboard Operator

Company Telesure Investment Holdings
Reference # #SO
Published 29/01/2021
Contract Type Permanent
Salary Market Related
Location Dainfern, Gauteng, South Africa
Introduction

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial long and short term insurance providers. Our
portfolio includes South Africa’s most loved and recognisable brands such as 1st
for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee
Benefits Administration via our Hippo Advisory Services, which includes health
insurance, provident fund and group life administration. Hippo is South Africa’s
first comparison website and compares insurance, other personal finance
products, travel, health, money, travel, cars from a range of South African
brands. We’re pioneers with a hunger for the best, bringing customer-focused
innovation and service excellence to the financial services industry. We’re an
undivided team of diverse thinkers and doers who believe in leading through
technology and pushing beyond limits.
Job Functions Administration
Industries Admin, Office & Support
Specification

Ensuring that the switchboard is managed efficiently and effectively, while
understanding customer needs and responding appropriately in line with TIH
policies, procedures and values.

Internal Communications
Use the internal communications system to access specific information
regarding TIH departments, brands and employees.

Receiving Visitors
Receive visitors and assist with various requests for information, referring more
complex matters to colleagues.

Business Meetings/Events Arrangement
Maintain appointment calendars and reserve meeting rooms following detailed
instructions to arrange business meetings efficiently.

Work Scheduling and Allocation
Organize own work schedule each day in line with changing priorities.

Correspondence
Manage correspondence in line with company rules and policies.

Client & Customer Management (External)
Ensure a positive experience for customers by having courteous interactions
with them.

Client & Customer Management (Internal)
Ensure a positive experience for internal customers by having courteous
interactions with them.

Requirements

Matric – SAQA accredited
Basic experience of simple office / operational systems (4 to 6 months)
Job Closing Date 15/02/2021

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